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IT Infrastructure & Managed Services

Day-to-day support and management for servers, devices and users.
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Overview

Dependable infrastructure, managed with discipline.

Every organisation depends on an IT foundation that people rarely notice until it fails. Our infrastructure and managed services practice is designed to keep that foundation stable, documented and ready for growth.

Key services

  • Service desk & L1–L3 support
  • Server & endpoint management
  • Microsoft 365 administration
  • Annual Maintenance Contracts

How it works

How support flows

  1. UsersRaise a request
  2. Service deskLog & triage
  3. L1–L3 supportResolve & escalate
  4. Servers & devicesManaged & patched
  5. MonitoringAlerts & reports

Capabilities

What we offer

  • Architecture & planning

    Assessing the current estate and designing an infrastructure roadmap that matches business priorities and budgets.

    • IT infrastructure planning and architecture
    • Infrastructure documentation
    • Data centre operations
    • IT asset lifecycle management

  • Servers, identity & productivity

    Administration of the core platforms your people sign in to and depend on every day.

    • Server administration
    • Windows and Linux server management
    • Active Directory administration
    • Microsoft 365 administration
    • Patch management

  • End-user computing

    Keeping desktops, laptops and mobile endpoints secure, up to date and productive.

    • Desktop and laptop management
    • Endpoint management
    • Remote and onsite support

  • Service desk & operations

    Structured support with clear escalation paths, monitoring and service reporting.

    • IT helpdesk and service desk
    • L1, L2 and L3 support
    • IT monitoring and alerting
    • Annual Maintenance Contracts (AMC)
    • Managed IT services
    • IT operations outsourcing

Technology expertise

Technologies we work with

Servers & infrastructure

  • Cisco
  • HPE
  • Dell Technologies

Virtualisation

  • VMware
  • Proxmox
  • Microsoft Hyper-V

Microsoft Technologies

  • Microsoft Entra
  • Microsoft Intune
  • Microsoft 365

Product names and trademarks belong to their respective owners. The technologies displayed represent platforms and solutions relevant to our service capabilities and do not imply an official partnership or authorised reseller relationship.

What you receive

Clear, documented outcomes

  • Infrastructure assessment and improvement roadmap
  • Service catalogue with agreed support tiers and escalation paths
  • Patch, backup and monitoring schedules
  • Asset register and configuration documentation
  • Regular service reports covering tickets, trends and recommendations

Related services

Often combined with

Discuss your IT Infrastructure needs

Share what you are planning and we will come back to you with the right approach.

Or email us at info@altivoratechnologies.com

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